Presented by John Schraut Everyone in the customer service industry should ask themselves this question regularly. Have a sincere discussion about the value you bring to the table and any areas where you might improve or ways to help keep current clients and obtain new ones. When was the last time you were evaluated? If it has been awhile or never, now is the time to do it. Get feedback from your clients – ask your 10 best clients what value you bring to them? Listen to the feedback – ask what you can do now or in the future to improve their experience? Everyone has room to improve, even the best of us. Set yourself apart from others in the insurance industry by taking steps to find out how to bring more value to your clients resulting in a happier experience.